Frequently Asked Questions

Welcome to the Peyvo FAQ page. Here you will find answers to common questions about our men's clothing collections, ordering process, payments, shipping, returns, and customer service.

If you cannot find the information you need, our customer support team will be happy to assist you.

About Peyvo

1. What is Peyvo?

Peyvo is an online store focused on men's clothing and everyday style. We aim to make discovering and purchasing clothing convenient by offering an accessible online shopping experience and clear information about products, payments, delivery, and returns.

2. Where does Peyvo operate?

Peyvo targets customers in the United Kingdom. Delivery availability depends on the destination and the shipping services available for your address.

3. What types of products can I find at Peyvo?

Our store focuses on men's clothing. Depending on current availability, our collections may include shirts, casual tops, trousers, knitwear, jackets, and other wardrobe essentials.

Please refer to individual product pages for the latest available products, sizes, colours, and specifications.

4. How can I contact Peyvo?

You can contact our customer service team using the following details:

  • Email: support@peyvo.uk

  • Telephone: +44 179 553 2008

  • Address: 5 The Mall, Faversham ME13 8JL, United Kingdom

Our opening hours are Monday to Friday, 09:00–17:00 GMT. We are closed on Saturdays and Sundays.

Products and Sizing

5. How do I choose the right clothing size?

We recommend reviewing the size information and any measurement guide provided on the relevant product page before ordering.

Sizing can vary between styles and product designs. If measurements are provided, compare them with a garment you already own that fits comfortably.

If you are unsure about a particular size, contact our customer service team before placing your order. Please include the product name and the size you are considering so we can review the available information.

6. Will the product look exactly like the photographs?

We aim to represent our products accurately through photographs and written descriptions.

However, colours and textures may appear slightly different depending on screen brightness, display settings, lighting, and photographic conditions. Please review the product description and available specifications before purchasing.

If an item is materially different from its description, you may have rights under our returns policy and applicable consumer law.

7. How can I check whether an item is available?

Available sizes, colours, and product options are displayed on the relevant product page where those details are supported.

If a particular option is unavailable, it may not be possible to order it at that time. Availability can change as products are purchased or updated.

Orders and Checkout

8. How do I place an order?

To place an order:

  1. Browse the men's clothing collections.

  2. Select a product and review its description.

  3. Choose the available size, colour, or other options.

  4. Add the item to your shopping cart.

  5. Review the items and quantities.

  6. Enter your delivery and contact information.

  7. Select an available payment method.

  8. Review the final order total and submit your order.

Please check your information carefully before completing checkout.

9. How will I know if my order was successful?

You should receive an order confirmation through the contact details provided at checkout, where the relevant notification service is available.

If you do not receive a confirmation, check your spam or junk folder and review your PayPal transaction history. If the issue remains unresolved, contact support@peyvo.uk.

10. Can I change or cancel an order after placing it?

Please contact us as soon as possible if you need to change or cancel an order.

We will try to help if the order has not yet entered a stage where changes are impractical. Once an order has been packed or dispatched, changes may not be possible.

This does not affect any statutory cancellation rights that apply to your purchase.

11. What should I do if I entered the wrong delivery address?

Contact support@peyvo.uk immediately and provide your order number and the corrected address.

We will try to update the information before dispatch. However, changes cannot be guaranteed after the order has entered fulfilment or been handed to a delivery provider.

Payments

12. Which payment method does Peyvo accept?

PayPal is a supported payment method at checkout.

The payment options available within PayPal may vary depending on your account, eligibility, and location. Please review the payment methods displayed during checkout before confirming your purchase.

13. Is it safe to pay through PayPal?

PayPal operates its own payment security and transaction-processing systems. Payments are handled according to PayPal's terms and privacy policy.

Always ensure that you are using the legitimate payment service and never share your password or verification codes with anyone claiming to represent Peyvo.

14. What should I do if my payment fails?

Check your PayPal account for any payment decline, verification request, or other notification.

If the payment appears unsuccessful, follow the instructions provided by PayPal. Before trying again, review your transaction history to make sure a payment was not already completed.

If you believe you have been charged but your order was not confirmed, contact our support team.

15. Can I receive a refund through PayPal?

Approved refunds are generally returned through the original payment method where possible. For PayPal orders, the refund will ordinarily be processed through the relevant PayPal transaction.

Our target is to process approved refunds within 10 days. Your payment provider may require additional time to display the funds.

Shipping and Delivery

16. Does Peyvo offer free shipping?

Yes. We offer free standard shipping for eligible orders delivered within our supported UK delivery areas.

Any applicable exception or optional charge will be disclosed before you complete checkout.

17. How long does delivery take?

Our standard estimated delivery schedule is:

  • Handling and preparation: 1–3 business days.

  • Shipping transit after dispatch: 4–9 business days.

  • Overall estimated delivery: 5–12 business days.

Delivery time can vary depending on your city, postcode, carrier operations, public holidays, and other logistical circumstances.

18. Are handling time and shipping time the same?

No. Handling time is the period required to prepare your order before dispatch. Shipping time is the period the parcel spends travelling through the delivery network after dispatch.

Our overall estimate combines these stages, so please allow for both when planning your purchase.

19. Will I receive tracking information?

Where tracking is available, information may be provided after your order has been dispatched.

Tracking updates can take time to appear. If your tracking information remains unchanged beyond a reasonable period or your order passes its estimated delivery window, contact us for assistance.

20. What if my order is late?

If your order has not arrived by the end of the estimated delivery period, email support@peyvo.uk with your order number and delivery postcode.

We will review the available shipping information and help investigate the delay. If the order is lost or delivery has not occurred within a legally relevant period, we will work towards an appropriate resolution under applicable law.

21. What if my parcel is marked as delivered but I cannot find it?

First, check the delivery location, any carrier instructions, and whether someone at your address or an authorised neighbour accepted the parcel.

If you still cannot locate it, contact our customer service team with your order number and tracking information, if available. We will review the situation and explain the next steps.

Returns and Refunds

22. What is Peyvo's return period?

Our standard store policy provides a 30-day return period for eligible purchases, beginning when you receive your order.

Please contact us within the applicable period to request a return and obtain the correct instructions.

23. Are returns free?

Yes. Eligible returns arranged in accordance with our return instructions are accepted at no cost under our store policy.

Please contact us before sending your parcel so that we can confirm the correct return method and destination.

24. What condition should returned clothing be in?

For a standard change-of-mind return, items should generally be unworn, unwashed, undamaged, and have their original tags attached where applicable.

You may handle or try on clothing as reasonably necessary to assess it. Faulty or misdescribed products are assessed under applicable consumer law, and statutory rights are not removed by our standard return conditions.

25. How do I request a refund?

Email support@peyvo.uk with the subject line "Return Request". Include your order number, the item you wish to return, and a brief explanation of the reason.

Our team will review your request and provide the appropriate return instructions.

26. How long does a refund take?

Our target is to process approved refunds within 10 days.

After we process the refund, PayPal or your bank may require additional time before the funds appear in your account. If you have received refund confirmation but cannot see the transaction, contact us for help.

27. What if I receive the wrong, damaged, or faulty item?

Contact us at support@peyvo.uk and include your order number and a description of the problem. Photographs may help us assess the issue.

We will review the circumstances and explain the available resolution, which may include a replacement or refund depending on the situation and applicable law.

28. Can I exchange an item for another size?

Please contact us before returning the item. Exchanges depend on stock availability and the options available for your order.

If a direct exchange cannot be arranged, we will explain the available alternatives, including a return and refund where appropriate.

Customer Support

29. When is customer service available?

Our standard customer service hours are:

  • Monday to Friday: 09:00–17:00 GMT.

  • Saturday and Sunday: Closed.

Messages received outside these hours will be reviewed when our team next becomes available.

30. What information should I include when contacting support?

For an existing order, please include your order number, the email address used at checkout, and a clear explanation of your question.

For product enquiries, include the product name and relevant size or colour. Please do not send passwords, verification codes, or complete payment card details.

31. Where can I find more information about store policies?

You can consult the relevant pages on our website:

  • Privacy Policy — how we handle personal information.

  • Refund and Returns Policy — return eligibility and refunds.

  • Shipping Policy — handling times and delivery estimates.

  • Terms of Service — the terms governing use of our store.

  • Payment Policy — payment methods and transaction information.

  • Legal Notice — store identification and contact details.

If you still need assistance, please contact our support team.

Still Have a Question?

We are happy to help with questions about our products, sizing, orders, shipping, and returns.

Email: support@peyvo.uk
Telephone: +44 179 553 2008
Address: 5 The Mall, Faversham ME13 8JL, United Kingdom

Opening hours: Monday to Friday, 09:00–17:00 GMT. Saturday and Sunday: Closed.

Thank you for shopping with Peyvo.