Terms of service

Last updated: 17 October 2026

1. Introduction

Welcome to Peyvo. These Terms of Service govern your access to and use of the Peyvo online store, including browsing our website, purchasing men's clothing, communicating with our customer service team, and using any related online features.

In these terms, "Peyvo", "we", "us", and "our" refer to the operator of the Peyvo online store. "You" and "your" refer to any person accessing the website or purchasing products through it.

By accessing or using our website, you agree to these terms to the extent they lawfully apply to your use of the service. If you do not agree with the applicable terms, please discontinue use of the website.

Nothing in these terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under the laws of the United Kingdom.

2. Eligibility and Use of the Website

You must be legally capable of entering into a binding agreement to make a purchase through our store. If you are under the age required to enter into a contract independently, you should use the store only with the involvement of a parent or legal guardian where required by law.

You agree to provide accurate, complete, and current information when placing an order, creating an account where available, or contacting our team.

You must not use the website for unlawful purposes or in a manner that could damage, disable, overburden, or interfere with the store or other users' access to it.

3. About Our Products

Peyvo offers men's clothing through an online shopping experience. Product pages may contain descriptions, photographs, size information, colours, materials, fit details, and other characteristics intended to help you make an informed purchasing decision.

We take reasonable care when preparing product information. However, the appearance of colours can vary depending on screen settings, device displays, lighting, and photographic conditions.

Please review the available product description and size information before placing an order. If you need clarification, contact our customer service team before purchasing.

Nothing in this section removes your rights if a product is faulty, not as described, or otherwise fails to meet applicable legal requirements.

4. Product Availability

Products displayed on our website are subject to availability. Listing a product does not guarantee that it will remain available indefinitely.

We may update product descriptions, discontinue items, change available sizes or colours, or correct errors when necessary. Such changes will not override rights arising from an order already accepted or any other applicable legal obligation.

If a product becomes unavailable after you place an order and we cannot fulfil it, we will contact you and arrange an appropriate resolution, including a refund where required.

5. Pricing and Currency

Prices are displayed in the currency indicated on the relevant product page or at checkout. We take reasonable care to ensure that displayed prices are accurate.

Where a genuine pricing or listing error occurs, we will take appropriate steps to resolve it in accordance with applicable law. If an order is affected by a material error, we will contact you where appropriate before taking any action that requires your agreement.

Any applicable taxes, delivery charges, discounts, or additional fees will be displayed or explained as required by law before you complete your purchase.

Our standard shipping service is free for eligible UK orders. Any optional chargeable service will be identified before checkout.

6. Orders and Acceptance

When you submit an order, you are making a request to purchase the selected products under the terms displayed at the time of ordering.

You should receive an order confirmation acknowledging receipt of your order details. The order may then be subject to payment verification, availability checks, and processing.

We reserve the right to decline or cancel an order where there is a lawful and reasonable basis, such as a product being unavailable, a material pricing error, suspected fraud, or an inability to verify essential transaction details.

If we cancel an order after payment has been taken, we will arrange any required refund through the applicable payment method. These terms do not permit arbitrary cancellation in breach of a binding contract or consumer law.

7. Payment

Payments are accepted through the payment methods made available at checkout. PayPal is a supported payment method for the store.

You must provide accurate payment and billing information and must be authorised to use the selected payment method.

Payment transactions may be subject to the terms, security checks, and privacy practices of the relevant payment provider. We do not control the independent processing decisions of external payment services.

If a payment is declined or cannot be verified, the order may not proceed until the issue has been resolved.

8. Shipping and Delivery

Our standard shipping policy provides:

• Handling time: 1–3 business days.

• Estimated shipping transit: 4–9 business days.

• Estimated total delivery: 5–12 business days.

• Standard shipping: Free for eligible UK orders.

These estimates are not a guarantee of delivery on a particular date. Actual delivery may vary by destination and carrier conditions.

The detailed Shipping Policy forms part of the information governing your purchase. If a provision in that policy conflicts with a mandatory consumer right, the applicable legal requirement will prevail.

9. Returns, Refunds, and Cancellations

Peyvo provides a 30-day store return period for eligible purchases. Approved refunds are generally processed within 10 days of approval, subject to the circumstances and applicable law.

Our detailed Refund and Returns Policy explains eligibility, the return process, return costs, faulty goods, exchanges, and refund timing.

UK consumers may also have statutory rights when purchasing online, including applicable cancellation rights under distance-selling rules and remedies for faulty or misdescribed products. These rights exist independently of our voluntary store policy and are not limited by it.

Please contact support@peyvo.uk before returning an item so we can provide the correct instructions.

10. Customer Accounts and Information

Where account features are available, you are responsible for keeping your login credentials confidential and for taking reasonable steps to prevent unauthorised account access.

You agree to provide accurate information and to notify us if you become aware of unauthorised use of your account.

We may restrict access to account features where reasonably necessary to protect the website, investigate suspicious activity, or comply with legal requirements.

11. Intellectual Property

Unless otherwise indicated, the website's content, including store branding, text, layout, graphics, design elements, and other materials, may be protected by intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected content without the relevant permission, except where permitted by law.

Third-party names, trademarks, and materials remain the property of their respective owners.

12. Prohibited Activities

You must not use the website to:

• Violate any applicable law or regulation.

• Submit false, misleading, or fraudulent order information.

• Attempt to gain unauthorised access to systems or accounts.

• Interfere with website security or functionality.

• Introduce malicious code or harmful software.

• Collect other users' personal information without permission.

• Misuse promotions, payment systems, or return procedures.

• Copy or exploit website content in violation of applicable rights.

We may take proportionate action where there is evidence of misuse, subject to applicable law and any contractual obligations.

13. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, PayPal, delivery providers, analytics tools, and external websites.

These third parties may operate under their own terms, privacy policies, and service conditions. We are not responsible for the independent content or policies of external websites that we do not control.

The inclusion of a link does not necessarily constitute an endorsement of every product or service available through that external website.

14. Website Availability and Changes

We aim to keep the website available and functioning properly. However, uninterrupted access cannot be guaranteed.

Maintenance, technical faults, hosting issues, security measures, or events outside our reasonable control may temporarily affect website access or certain features.

We may update the website, introduce new features, or discontinue features where reasonably necessary. Such changes will not remove rights you already hold under applicable law.

15. Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, these terms do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Subject to the preceding paragraph and applicable law, Peyvo is not responsible for losses that are not reasonably foreseeable or for losses arising from matters outside our reasonable control, to the extent that such limitations are legally permitted.

Where you purchase products as a consumer, you retain the statutory rights and remedies provided by applicable consumer protection law. Nothing in these terms reduces those rights.

16. Privacy and Personal Information

Our handling of personal information is explained in our Privacy Policy.

By using the website, you acknowledge that relevant information may be processed to operate the store, fulfil orders, process payments, arrange delivery, respond to enquiries, prevent fraud, and meet legal obligations, as described in that policy.

Where consent is legally required for specific processing activities, we will request it separately.

17. Governing Law and Disputes

These terms are subject to the laws applicable in the United Kingdom, taking into account the mandatory consumer protections that apply to your circumstances.

If you have a concern about an order, payment, product, or service, we encourage you to contact us first so that we can review the issue and seek a reasonable resolution.

Nothing in this section removes any right you may have to bring a claim before a competent court or rely on mandatory consumer protection laws applicable to you.

18. Changes to These Terms

We may revise these Terms of Service to reflect changes in our website, products, business operations, or legal obligations.

The updated version will be published on this page with a revised date. Changes will apply as permitted by law and will not retrospectively remove rights that have already accrued to customers.

19. Contact Information

For questions about these terms, orders, or our services, contact:

Peyvo
Email: support@peyvo.uk
Telephone: +44 179 553 2008
Address: 5 The Mall, Faversham ME13 8JL, United Kingdom

Customer service hours: Monday to Friday, 09:00–17:00 GMT. Saturday and Sunday: Closed.