Payment Policy

Last updated: 17 October 2026

1. Introduction

This Payment Policy explains the payment methods available when purchasing men's clothing from Peyvo, how payment transactions are handled, and what customers can expect when paying for an order.

We aim to make checkout clear, secure, and straightforward. Please review your order details and the total displayed at checkout before completing your purchase.

2. Accepted Payment Method

PayPal

Peyvo supports PayPal as a payment method for eligible transactions.

PayPal allows customers to complete purchases through the payment options made available within the PayPal checkout experience. Depending on the customer's account, location, and eligibility, PayPal may offer different funding methods.

The payment options shown to you are determined by PayPal and the information available for your transaction. We cannot guarantee that every PayPal funding method will be available to every customer.

To pay through PayPal:

  1. Add your chosen products to your shopping cart.

  2. Proceed to checkout.

  3. Review your products, delivery address, and order total.

  4. Select PayPal where it is offered.

  5. Follow the instructions provided by PayPal to authorise the payment.

  6. Return to the store and review the order confirmation.

Your order may not be processed until the payment has been authorised or confirmed as required.

3. When Payment Is Taken

Payment is generally requested when you complete checkout.

The payment provider may carry out authorisation, verification, security, or fraud-prevention checks before a transaction is completed.

If payment is declined, remains pending, or cannot be verified, the order may be delayed or may not be accepted. If you believe a payment was taken despite an unsuccessful order, contact us with the available transaction information so we can investigate.

4. Prices and Order Totals

The applicable product prices and order total will be displayed during checkout.

Your total may include the cost of the selected products and any applicable taxes or other charges that must be disclosed before purchase. Our standard shipping is free for eligible UK orders.

Please check the currency displayed at checkout before confirming your payment. If your payment account uses a different currency, PayPal or your financial institution may apply its own currency conversion rate or fees under its terms.

Any currency conversion or account fee imposed independently by a payment provider is outside Peyvo's control.

5. Payment Security

Payments processed through PayPal are subject to PayPal's own security systems, terms, and privacy practices.

Do not share your PayPal password, verification codes, or other confidential payment credentials with anyone claiming to represent Peyvo.

We will not ask you to send your full payment credentials through ordinary email. If you receive a suspicious payment message claiming to be from us, contact our customer service team through the contact information published on our website.

Although we use established e-commerce services, no online transaction can be guaranteed to be entirely free from risk. Customers should use secure devices, protect their accounts, and verify that they are using the legitimate payment service.

6. Order Confirmation

After completing payment, you should receive an order confirmation through the contact information provided at checkout, where the relevant notification service is available.

Please check that the order number, selected items, sizes, delivery address, and total are correct.

If you do not receive an order confirmation, check your spam or junk folder and review your PayPal activity. If the payment appears completed but no order confirmation is available, contact support@peyvo.uk.

Please provide the transaction reference and any relevant order details, but never send your password or full payment credentials.

7. Failed, Pending, or Duplicate Payments

If your payment is declined, you may need to review your PayPal account, check for any verification request, or follow the payment provider's instructions.

If a transaction is pending, its status may take time to update. Please check your payment account before attempting the purchase again to reduce the risk of creating duplicate orders.

If you believe you have been charged more than once for the same order, contact us with the relevant transaction references. We will review the available order and payment records and arrange an appropriate resolution if a duplicate charge is confirmed.

8. Refunds

Approved refunds are generally issued through the original payment method where possible.

For purchases made using PayPal, refunds will ordinarily be sent through the relevant PayPal transaction. The time taken for the refund to appear in your account may depend on PayPal and your financial institution.

Our target is to process approved refunds within 10 days, subject to applicable legal requirements and the circumstances of the return.

For full information about eligibility, the 30-day return period, faulty items, and refund procedures, please consult our Refund and Returns Policy.

9. Discounts and Promotions

Any valid discount or promotional offer will be applied according to the conditions displayed with that offer or at checkout.

Promotions may have specific eligibility requirements, validity periods, product restrictions, or other conditions. We aim to make those conditions clear before a customer completes an order.

A discount cannot be combined with another promotion unless the applicable offer expressly allows it.

If a discount code fails to work, please check its spelling, validity period, and conditions. You may contact customer support for assistance before completing your purchase.

10. Payment Disputes and Unrecognised Transactions

If you believe a payment is unauthorised or a transaction is incorrect, review your PayPal account and contact PayPal through its official support channels.

You may also contact Peyvo if the transaction appears to relate to an order placed through our store.

We will review relevant order information and cooperate appropriately with payment-provider enquiries. We ask customers to provide accurate information when reporting a payment issue so it can be investigated fairly.

Nothing in this policy restricts your rights to raise a legitimate payment dispute or use any applicable consumer protection mechanism.

11. Changes to This Policy

We may update this Payment Policy if our checkout process, payment provider arrangements, or legal requirements change.

The latest version will be published on this page with the updated revision date. Any change will apply as permitted by law and will not remove rights already held by customers.

12. Contact Information

For questions about a payment, order confirmation, refund, or checkout issue, contact:

Peyvo Customer Support
Email: support@peyvo.uk
Telephone: +44 179 553 2008
Address: 5 The Mall, Faversham ME13 8JL, United Kingdom

Opening hours: Monday to Friday, 09:00–17:00 GMT. Saturday and Sunday: Closed.