Privacy policy

Last updated: 17 October 2026

1. Introduction

Welcome to Peyvo. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our men's clothing collections, placing an order, or contacting our customer service team.

This Privacy Policy explains how Peyvo collects, uses, stores, protects, and shares personal information when you visit or make a purchase through our online store. It also explains your privacy rights and the choices available to you regarding your personal information.

Throughout this policy, the terms "Peyvo", "we", "us", and "our" refer to the operator of the Peyvo online store. The terms "you" and "your" refer to visitors, customers, and other individuals who interact with our website.

By using our website, you acknowledge that your personal information may be processed as described in this policy, subject to applicable data protection laws. Where consent is legally required, we will request it separately.

2. Information We Collect

We collect information necessary to operate our online store, process orders, provide customer support, improve the shopping experience, and meet our legal obligations.

Personal and Contact Information

When you place an order, create an account where available, subscribe to communications, or contact us, we may collect:

  • Full name.

  • Billing address.

  • Delivery address.

  • Email address.

  • Telephone number.

  • Order references and customer service correspondence.

This information helps us identify your order, arrange delivery, provide updates, and respond to enquiries.

Order and Transaction Information

When you purchase products from Peyvo, we may collect information relating to your transaction, including the items purchased, product variants, sizes, prices, discounts applied, shipping details, order status, refund requests, and payment confirmation.

Payment information is handled through the payment provider selected at checkout. We do not intentionally collect or store complete payment card credentials when those details are processed directly by an external payment provider.

Technical and Website Usage Information

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, approximate location derived from technical data, referring website, pages visited, and interactions with website features.

This information helps us maintain website functionality, identify technical issues, understand shopping patterns, and protect the store against suspicious activity.

Communications and Customer Support

If you contact Peyvo by email, telephone, or another available communication channel, we may retain the information you provide, including your name, contact details, order number, and the contents of your enquiry.

We use this information to investigate requests, answer questions, resolve order issues, and maintain appropriate customer service records.

3. How We Use Your Information

Peyvo may use personal information for the following purposes:

Order processing and fulfilment: To accept and manage orders, confirm purchases, prepare shipments, arrange delivery, and communicate relevant order updates.

Customer service: To answer questions about men's clothing, sizing, availability, delivery, returns, refunds, and other shopping matters.

Payments and fraud prevention: To facilitate payments through available payment providers, verify transactions where appropriate, detect suspicious activity, and protect our store and customers.

Website operation: To maintain, troubleshoot, secure, and improve the website, checkout process, navigation, and shopping experience.

Business administration: To maintain transaction records, manage returns, reconcile payments, and comply with applicable accounting and legal requirements.

Marketing communications: Where permitted by law and, when required, with your consent, to send promotional emails or other marketing communications. You can unsubscribe from marketing emails using the available unsubscribe link or by contacting us.

Analytics and advertising: Where permitted by applicable law and your cookie preferences, to understand website performance, measure advertising effectiveness, and improve the relevance of promotional content.

We do not use personal information for purposes that are incompatible with the purposes described in this policy unless permitted by law or with any required consent.

4. Legal Bases for Processing

Where UK data protection law applies, we process personal information under one or more of the following legal bases:

  • Contract: Processing necessary to fulfil your order or take steps requested before entering into a contract.

  • Legal obligation: Processing necessary to comply with tax, accounting, consumer protection, or other legal requirements.

  • Legitimate interests: Processing necessary for reasonable business purposes, such as securing the website, preventing fraud, improving our services, and managing customer enquiries, provided your rights do not override those interests.

  • Consent: Processing based on your permission, including certain marketing communications and non-essential cookies where consent is required.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, understand website usage, and measure marketing performance.

Cookies may fall into the following categories:

Essential cookies: These support functions such as shopping cart operation, checkout security, and other features necessary to provide the online store.

Preference cookies: These remember certain choices, where available, to improve your experience.

Analytics cookies: These help us understand how visitors interact with the website and identify areas for improvement.

Advertising cookies: These may help measure advertising campaigns or deliver relevant advertising, subject to applicable legal requirements and your preferences.

Where required by law, we will seek consent before using non-essential cookies. You can manage available cookie preferences through our cookie settings, if provided, and your browser settings. Blocking certain cookies may affect website functionality.

6. How We Share Personal Information

We do not sell personal information to third parties in exchange for money. We may share information when necessary to operate Peyvo and fulfil the purposes explained in this policy.

Recipients may include:

Shopify: Our e-commerce platform provider, which supports the online store, checkout, order management, and related services.

Payment providers: PayPal and other payment services made available at checkout may process transaction information under their own privacy policies and terms.

Shipping and delivery providers: Carriers, fulfilment partners, and logistics providers may receive the name, delivery address, telephone number, and other information required to deliver your order.

Technology and service providers: Providers supporting website hosting, security, analytics, customer communications, and technical maintenance may process relevant information on our behalf.

Professional advisers and authorities: Accountants, legal advisers, regulators, law enforcement agencies, or other authorities may receive information where reasonably necessary or legally required.

Business transfers: If the business is reorganised, transferred, or sold, relevant information may be disclosed as part of that transaction, subject to applicable legal requirements.

We seek to ensure that service providers receive only information reasonably necessary for their assigned functions and are subject to appropriate contractual or legal safeguards where required.

7. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure appropriate protection.

Depending on the circumstances, these measures may include an adequacy decision, an approved international data transfer agreement, standard contractual clauses, or another legally recognised safeguard.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, dispute resolution, fraud prevention, and legal compliance.

Order and financial records may need to be retained for statutory accounting or tax periods. Customer correspondence may be retained for a reasonable period to resolve enquiries and maintain relevant records. Marketing information will be handled according to applicable consent and retention requirements.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise dispose of it securely, subject to any legal retention obligations.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, and disclosure.

Depending on the service involved, safeguards may include access controls, secure platform features, restricted staff access, and the use of established service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending sensitive payment credentials or unnecessary confidential information through ordinary email.

10. Your Privacy Rights

Depending on your circumstances and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally applicable.

  • Request restriction of certain processing activities.

  • Object to processing based on legitimate interests.

  • Request the transfer of eligible information in a portable format.

  • Withdraw consent where processing relies on consent.

  • Opt out of direct marketing.

  • Complain to the relevant data protection authority.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding. Some requests may be subject to legal exceptions, and we will explain any applicable limitations.

If you are in the United Kingdom, you may contact the Information Commissioner's Office (ICO) at https://ico.org.uk for information about your rights or to raise a complaint.

11. Children's Privacy

Our website is intended for people who can lawfully use an online shopping service and enter into relevant transactions under applicable law. We do not knowingly collect children's personal information in circumstances where doing so would be unlawful.

If you believe a child has provided personal information to us improperly, please contact us so that we can assess the situation and take appropriate action.

12. Third-Party Websites

Our website may contain links to external websites, payment services, or social media platforms. Those services operate under their own privacy policies and practices.

Peyvo does not control the privacy practices of external websites and encourages you to review their policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website features, service providers, or legal requirements.

The latest version will be published on this page with an updated revision date. Material changes will be communicated through appropriate means where required by law.

14. Contact Us

For privacy questions, data access requests, corrections, or other privacy-related concerns, contact Peyvo:

Store: Peyvo
Email: support@peyvo.uk
Telephone: +44 179 553 2008
Customer service hours: Monday to Friday, 09:00–17:00 GMT. Saturday and Sunday: Closed.
Postal address: 5 The Mall, Faversham ME13 8JL, United Kingdom

Please include sufficient information for us to understand your request. Do not send passwords or complete payment card details by email.